Mode: Customer support
Fix it on the first call
Troubleshooting guides, known issues and policies, searched the moment the customer describes the problem.
Before
Support adds its runbooks to the company brain; Engineering adds release notes. Everyone answers from the same source.
During
Step-by-step fixes in plain words the customer can follow, and a note when it's time to escalate.
After
A recap of what was tried and what's still open, plus a follow-up with the steps written out.
What this mode listens for
- 01
A question about the product, an account or a policy: the answer from your guides.
- 02
A frustrated customer: one line that acknowledges it, then the fix or the next step.
- 03
Something you can't promise, like a refund or a date: what you can do now, and who decides the rest.
Questions about this call
Can the other people on the call see Odrivyn?
No. Windows leaves Odrivyn's window out of screen sharing and screen recordings, and no bot joins the call. The others see only you.
Does it work with Zoom, Google Meet and Microsoft Teams?
Yes. Odrivyn listens to your computer's sound rather than to the meeting app, so it works with any call app on Windows, including Slack huddles and Webex.
Is it free to try?
Yes. Odrivyn is free for Windows with no card. Paid plans add more answers each day and a company brain for your team.